Your account, your choice

Delete your account

Supported Connections is in private testing. If you have an account, you can ask to delete it here without installing or opening the app. You decide. An organization or supporter does not approve or veto your choice.

Start by emailing support

Send a short message from your account’s email address to support@supportedconnections.com. Say “I want to delete my account.” If you cannot use that address, explain that you need help with access.

Write a deletion request

This opens a draft in your email app. You still need to send it. You can also copy the address into your email service.

Ryan handles support requests. Keep the message brief. Do not send passwords, verification links or codes, identity documents, or private conversations. Support is not an emergency service.

Verify, then confirm

1. Support replies to acknowledge your message. Receipt of an email does not prove ownership or begin deletion.
2. We send a verification link to the email address already connected to your account. Check your Inbox and Spam folder. The link expires in 30 minutes.
3. Open that link, verify your account and review the choice. Select the confirmation button only if you want to continue. Opening the page, verifying or signing in alone does not start deletion.

You have 30 days to cancel

An explicit deletion request starts its 30-day cancellation period when you confirm. The confirmation shows the exact deadline. Social use stops while deletion is pending. Asking again or sending another email does not move that deadline.

Before that deadline, use the app’s account controls or email support and say “Cancel my pending deletion.” Support sends an account verification link for cancellation. You must verify and confirm cancellation before the existing deadline. Sending an email alone does not cancel deletion or extend the time.

Write a cancellation request

If you have not received a reply or cannot verify, contact support again. Allow time for manual help; email delivery and response times are not guaranteed. Once deletion is processing, cancellation is unavailable.

Taking a break is different

In the app you can choose a break of up to six calendar months. Return is your deliberate choice. When the break deadline arrives, the account enters deletion without another 30-day cancellation period. Ordinary inactivity does not start a timer.

What deletion covers

Deletion from the active service removes your profile, uploaded account photos, your messages and activities, account preferences, sign-in identity and other account-linked data covered by the deletion process. Your linked case records, restriction history and administration audit entries are removed unless the narrow evidence exception below applies. Other adults keep their own content and restrictions. Shared conversation history may show “Account deleted.”

A specifically approved unresolved safety case may retain only necessary evidence, with an authorized reviewer, a recorded reason and a fixed expiry no later than 30 days after your original deletion-eligibility date. Evidence is removed sooner when it is no longer needed. There is no blanket account hold or rolling extension.

Recoverable backup copies expire within 30 days after confirmed deletion from the active service; shorter existing expiry periods remain shorter. Backups are not erased instantly. A minimal deletion receipt remains for 90 days after the original confirmed deletion from the active service. Separate records keep track of deletion, cancellation and return choices so restoring an older backup does not undo them.

We cannot automatically recall copies another person already downloaded. Support can explain the recorded request, cancellation, processing, completion and backup-expiry status. An access block or an acknowledgment email is not confirmation that erasure finished.